Critical Response Systems Announces the ResponseView Incident Response Monitor for Fire and EMS

Authorized command staff now know who is responding, where they are, and when they will be on scene.

NORCROSS, GA — Critical Response Systems (CRS), a provider of leading-edge, mission-critical communication systems, announces ResponseView, a new module for the SPARKGAP response paging system. ResponseView tracks calls, dispatches, and responses, displaying active incident status on wall monitors and on live mobile web pages. Authorized command staff access this information using their PC or mobile device, increasing situational awareness and assisting them in the decision-making process concerning mutual aid, fill-ins, recall, and other tactical actions. ResponseView also displays general responder status (e.g., “in service,” “out of service,” etc.) based on first responders selection using their pager.

“ResponseView provides emergency personnel with the best of both worlds: ISO/NFPA compliance and Internet access. SPARKGAP is an NFPA-1221 compatible, dedicated radio system that transmits calls, dispatches, and responses without outside dependence; the ResponseView module provides status updates to authorized command staff using the Internet and cell networks. Together, they provide maximum performance and reliability for critical messages, and maximum availability for status updates,” explained Brian Claise, Chief Technology Officer for CRS.

“In addition, ResponseView is compatible with all mobile and desktop browsers. Incident commanders can select any active emergency event and view the event in detail or as an overview. They can also view the general status of all responders. Wall monitors automatically scroll through active events and responder status, providing critical data at a glance,” Claise continued.

About Critical Response Systems

Critical Response Systems manufactures leading-edge wireless data systems, focused solely on critical messaging and alerting. We know that every response starts with an alert, and our systems use the latest technology to ensure that first responders and clinical personnel get their messages quickly, correctly and reliably.

Informs authorized command staff who is responding, where they are, and when they will be on scene.

The ResponseView module tracks calls, dispatches, and responses, displaying active incident status on wall monitors and on live mobile web pages. Incident commanders can access this information using their PC or mobile device, increasing their situation awareness and helping them to make decisions regarding mutual aid, fill-ins, second calls, recalls, and other possible tactical actions. ResponseView also displays general responder status (e.g., “in service,” “out of service,” etc.) based on first responders selection using their pager.

ResponseView provides emergency personnel with the best of both worlds: ISO/NFPA compliance and Internet access. SPARKGAP is an NFPA-1221 compatible, dedicated radio system that transmits calls, dispatches, and responses without outside dependence; the ResponseView module provides status updates to authorized command staff using the Internet and cell networks. Together, they provide maximum performance and reliability for critical messages, and maximum availability for status updates.

ResponseView Module Features at a Glance

• Compatible with mobile and desktop browsers
• User can select from active events
• User can view events in detail or as an overview
• User can view responder general status
• Wall monitors automatically scroll through active events and responder status

Manage and configure users and modbile devices over-the-air, using the web.

The Management Module enables authorized users to configure and control users, mobile devices, mobile groups, aliases, and agencies.

Management Module Features at a Glance

• Assignment/swap of pagers
• Programmable group membership
• Programmable canned messages and addresses
• Per-Agency group membership templates
• Per-Agency canned message templates

Transmit alerts and monitor as users receive, read, and respond to each message.

The Messaging Module allows authorized users to transmit digital messages to individuals or groups and see responses in near real-time.

Messaging Module Features at a Glance

• Compatible with mobile and desktop browsers
• Send messages to mobile devices and mobile group
• View responses and response status in near real-time
• View response overview, detail, and history
• Access authorized alias directory

Enables Telephone Paging and Voicemail

The Voice Interface Module allows callers to leave voice messages and send touchtone pages. Each pager may also have one or more optional voice mailboxes, a phone number and optional extension used to send pages and leave messages using the telephone.

Voice Interface Module Features at a Glance

• Custom Greeting
• Paging only or paging+voicemail, selectable per alias
• Voice messages may be retrieved using phone, email, or web access
• Supports “star-star” quick paging
• Interfaces directly to T1, POTS, or PBX
• Supports SIP

Wireless Nursecall Pendant System

NurseAware is a simple and reliable solution for wireless nursecall. It can operate as a dedicated system, or serve as a low-cost, rapidly deployable backup nursecall system for emergency preparedness. A patient simply pushes a pendant button and a few seconds later the assigned nurse receives the call.

NurseAware operates as part of a SPARKGAP system and includes the M1101 NurseAware Pendant, and the M1102 NurseAware Router. A patient pushes a button the pendant, which transmits a low-power signal to the nearest NurseAware Router, which immediately relays the request to the SPARKGAP system. SPARKGAP then immediately notifies the assigned nurse through pager or other wireless device. NurseAware can also be configured to work with 3rd party alarm management systems for more complex routing and escalation.

NurseAware is an excellent solution for any size hospital that wants to have a back-up system in place for patients to communicate with nurses. At the established price point, the system also offers hospitals a cost-effective alternative to the more expensive nurse call systems that are in the healthcare marketplace today.

NurseAware Features at a Glance

• Rapidly Deployable
• No IP, no WiFi Configuration; no IT dependency
• Completely independent from other systems
• Flexible duty assignments
• Low cost and reliable

M1101 NurseAware Pendant Specifications

M1102 NurseAware Router Specifications

Critical Response Systems Announces HL7 ACM Upgrade for the SPARKGAP System and M1503 Response Pager

Upgrade Conforms to IHE Behavioral Guidelines for PCD Alerting

NORCROSS, GA — Critical Response Systems (CRS) announces an HL7 ACM upgrade for the M1503 response pager and SPARKGAP messaging system. The upgrade optimizes performance when providing detailed alarm information from a patient care device (EEG, infusion pump, respirator, etc) to clinical personnel.

“Our SPARKGAP system is already an excellent solution for code paging and hospital critical communications,” says CRS’s CTO Brian Claise. “Now our HL7 ACM upgrade enables the M1503 pager to more efficiently notify clinical personnel of patient care device alarms, and to route message confirmations and responses into appropriate summary care records.”

The upgrade is a software-only field update for the M4101 system controller and the M1503 response pager. The upgrade supports single-button responses, hospital-wide enforcement of alerting tones, UI behavior, and encryption keys, WCTP and SDP connections to multiple HL7 compliant alarm managers, and other capabilities to support IHE PCD Profile Alarm Communication Management behavioral guidelines. The upgrade can be applied to a live system without interrupting system operation.

About Critical Response Systems

Critical Response Systems manufactures leading-edge wireless data systems, focused solely on critical messaging and alerting. We know that every response starts with an alert, and our systems use the latest technology to ensure that first responders and clinical personnel get their messages quickly, correctly and reliably.

Alert personnel, then know who received the message, who read it, and how they’re going to respond.

The M1503 delivers fast, secure messaging to clinical staff, first responders, and other critical users without the uncertainty of 1-way pagers, or the dropped calls and network outages of cell phones.

M1503 Features at a Glance

• Message received, message read, multiply choice reply, canned messages
• 5-second message delivery
• Over-the-air time and date
• Over-the-air configuration
• AES-128 encryption with over-the-air rekeying
• Clock with dual alarms
• Intuitave GUI with backlight LCD
• Small and lightweight
• Up to 16 groups folders
• Vibrate, beep, and configuration lock down
• Low battery indicator
• Narrowband
• Rechargeable LiION battery
• Up to 2 weeks between recharging
• Charging cable for USB or wall adapter
• Charging/configuration dock (optional)

M1503 Specifications

Format:

• Motorola ReFLEX™ v2.7.4 (Digital Narrowband)
• 800-9600 Baud

Encryption:

• 128-bit AES (FIPS-197)
• Over-the-Air Re-Keying (OTAR)

Transmitter

• Frequency Range: 896~902MHz
• Emissions: FCC Part 90, 24D
• Power: 1W Into Antenna, Typical

Receiver

• Frequency: 929~942MHz
• Image Rejection: 40dBc, Typical
• 1MHz Blocking 80dBc, Typical
• Selectivity 22dBc @ ±10KHz, Typical
• Sensitivity 90% CMR @ -116dBm (conducted)

Physical

• Size: 3” x 2”
• Weight: 130 grams (w/Battery)
• Battery: 1000 mAh Rechargeable/Replaceable Li-Ion
• Material: Lexan-141 Polycarbonate
• Operating Temp: -10°C – +60°C

Basic Dock (Optional)

• Connection: USB Connection to PC or Wall Adapter
• Function: Charging, Programming, Firmware Flash, Diagnostics

Quad Docking SmartShelf(Optional)

• Function: Securely Mounts 1-4 basic docks
• Mounting: Wall or Desktop

Support

Gang charging solution for M1503 pager.

The M1584 SmartShelf charges multiple M1503 pagers simultaneously, making the best possible use of limited space with wallmount and desktop options. The M1584 locks up to basic docks into place on a heavy duty metal shelf, providing power for charging and USB connectivity for configuration and programming (requires host Windows PC, supplied separately).

M1584 Features at a Glance

• Simultaneously charges up four M1503 pagers
• Programs and configures pagers with optional host PC (supplied separately)
• Mounts to wall or rests on desktop

M1584 Specifications

The M4101/M3101 controls a SPARKGAP system, including one or more base stations, mobile device database, system inputs and outputs, timing, and system health surveillance.

A single system controller can manage up to 500 base stations and 50,000 mobile devices. The M4101/M3101 connects directly to PBX’s, email, local intranet, and the Internet, as well as CAD and clinical escalation systems. Systems can be linked together for seamless user roaming. Whether to one person, a code group, or county-wide group, messages can be delivered to users within 5 seconds.

Each mobile device (pager, text device, or modem) and mobile group is assigned an alias, a unique text address with its own parameters. These parameters include allowable input sources for each alias (TNPP, TAP, E-Mail, Web, Phone, and Pager) alone with a relative delivery priority. Furthermore, with the addition of the SPARKGAP Access Gateway each alias can be assigned a voice mailbox and access can be further controlled down to the individual user level.

M4101/M3101 Features at a Glance

• Message Delivery, Confirmation, and Acknowledgement
• User read confirmation and multiple-choice responses
• Full bidirectional text and data
• Personal devices, telemetry, and M2M
• Individual and Group delivery within 5 seconds
• 128 bit AES message encryption with key management
• Support for legacy 1-way and 2-way pagers
• Dedicated FCC-protected channels
• Wireless email

M4101/M3101 Specifications